Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@miramiranyc.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@miramiranyc.com.

Damages and issues

If for some reason your item arrives damage or defective, please info@miramiranyc.com within 72 hours of delivery. Attach the product photos and your order number. Every request will be handled on a case by case basis. 
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items or sale products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We hope you love your miramira products, but if for any reason you are not content, please contact us to provide you with a satisfied solution.

To request a return or exchange for store credit, email info@miramiranyc.com within 7 days of receiving your item(s) and please include RETURN & EXCHANGE REQUEST and your order # in the subject line. Our team will get back to you within 24 to 48 hours.   

Store credit codes are non refundable, cannot be redeemed for cash and will expire one year from activation. Please note that shipping costs are not refundable.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. However, exceptions are available depending on each case.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.